Operations is a pretty broad term, but it usually involves managing and supporting the inner workings of a business to help it run efficiently. Rather than doing things that are seen by customers, working in operations often means taking care of background activities, and even if you aren’t front and center in the company, your work is essential to the business running smoothly.
Operations includes things like managing tasks and schedules for an executive (“Executive Assistant” or “Administrative Assistant”), hiring and onboarding employees (“Human Resources”), bookkeeping and accounting, event-planning, creating and maintaining documentation on the way the company works, software tools like scheduling systems, customer databases, and communication among team members, and any number of other roles that keep the trains running on time.
Operations roles require attention to detail, organization, hustle, and a constant desire to improve the status quo. Someone who is process-oriented and comfortable working behind the scenes will enjoy an operations role.
If you’re the type who tends to do all the planning for parties or social gatherings with friends, remember everyone’s birthday and have it marked on your calendar, use a lot of lists, and love planning and organizing, then you’ll probably do well in most operations roles.