If you're looking for someone to efficiently handle the behind-the-scenes operations of your company, I'm your person.
If you're looking for someone to help your customers succeed, I'm your person.
So, what's next? I'd love to bring these skills to your operations or customer success team. Let's make things better—together!
People only call 911 on the worst day of their lives, so as a dispatcher/calltaker, I always had to be at my best.
When answering phones, I remained calm under pressure and de-escalated stressful situations. I maintained high standards of customer service while providing emergency instructions to callers.
While on a dispatch radio, I anticipated and prioritized the needs of up to 50 officers at a time. I also allocated resources during dynamic and ever-changing emergency events. Maintaining accurate event information and regular communication with my officers built trust and ensured a good working relationship.
After working as an intern (see below), I returned to lead a 10-person intern team the following year. My primary responsibilities included overseeing project timelines and content creation. In addition, I edited conference curriculum and improved programming.
I also created a system for gathering and organizing all the materials created for each conference—which enabled these materials to be passed on to future intern teams. Before I tackled this challenge, there was no system, which meant that most information got lost from year to year.
I worked with a team of seven other interns to plan, write, and facilitate three-day public speaking and communication conferences for students K-12. I developed interactive and engaging curriculum for 11-12 year olds. I also organized and led a new team of 14-18 year olds at each conference to set up, tear down, and maintain the facility.
In addition, I wrote, rehearsed, and presented speeches on dozens of platforms across the country.
I love systems, strategies, and making things better. I'm interested in operations but haven't had exposure to a lot of the commonly used applications. So I learned them—and created tutorials to teach others.
I showed up every single day for a month, put fingers to keyboard, wrote something, and posted what I wrote.
I explored common roles at startups—marketing, sales, operations, and customer success—by interviewing professionals in each field and learned how each of these roles is vital to the success of a startup.
Using Evernote, I've created a valuable library of articles and resources from across the internet.
Hey there, I'm Jessica. I scrapped the ol' b&w resume and created a website instead.
I led 10 interns ages 18-21 as they wrote, designed, prepared, and rehearsed a three-day public speaking conference for students K-12, all in eight weeks over the summer—then hosted this conference in cities across the continental United States.
Rather than watching movies as mere entertainment, I wanted to take a more active approach to one of my favorite pastimes. Now, I don't just watch movies—I write about them, too.
Collects data and information from all possible angles. Highly analytical and uses data to inform all their insights. Sees connections no one else sees.Learn More →
Learn more: https://crash.co/discover/result/b392e464-5e94-4035-ab56-a4c5b514bc05