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2019
Crash, LLC. All Rights Reserved.
Certified Science-Based Sales® SDR with over 15 years in the tech industry. A self-starter, quick learner and always teachable.
I am a recovering serial entrepreneur with a love for business start-ups and businesses that are on the move, growth-wise. I’ve lived most of my adult life in Asia and have been exposed to many international start-ups. I am experienced in customer service and technical support, with a demonstrated history of working in the computer, cell phone, and consumer electronics. Skilled in Science-Based Sales®, lead generation, business planning, advanced research, leadership, and sales presentations. I hold a certification for Audio/Visual production from Northern Marianas College which is located on the island of Saipan.
Trained in the technique of preHIRED’s Science-Based Sales® methodology. Covered the following parts of the sales development process:
- Generate Prospects
- Qualify and ensure buyer/seller alignment
- Ensure mutual clarity
- Diligently discover goals, challenges, and solutions
Trained on 20+ CRMs, lead generation, sales automation, and productivity tools including but not limited to:
- CRMs: Salesforce, HubSpot, Pipedrive, BaseCamp and Zendesk Sell
- Lead Generation: LinkedIn, Crunchbase, Angel, Hunter, Snov.io, LinkedIn Sales Navigator and Interseller
- Automation: Interseller, Outreach, Salesloft
- Productivity: Calendly, Zoom, join.me, Slack, Loom, and G Suite
If we decide that we are a good fit for one another, you will immediately realize my value as I have had some of the best sales training available. I look forward to the opportunity to head a conga line of high quality leads to your sales pipeline.
Denver, CO, Austin, TX or Remote
Enrolled in Prehired
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Work Experience
Certified Science-Based Sales®
3 months
- CRMs - Salesforce, Hubspot, Zendesk, and Pipeline
- Lead Gen - LinkedIn, LinkedIn Sales Navigator, Crunchbase, Angel, Hunter, Interseller, Seamless.ai, Prospect.io, and Crash.co
- Automation - Outreach, Salesloft, and Interseller
- Productivity - Calendly, Zoom, Join.me, Hubspot, Chorus.ai, Loom, Basecamp, and Canva
- Science-Based Sales® messaging for calls, meetings/demo calls, smart calls, social media, and emails.
Quality Assurance Analyst
2 years
Quality assurance for Alta client HCSC Blue Cross Blue Shield.
Responsibilities:
- Listened to and analyzed Customer Advocate calls and grade their call handling and HIPAA compliance. - Took the call data and graded according to the established metrics and protocols.
- Made operational recommendations based on protocol adherence and KPI score sheet to that advocate's supervisor.
- Followed up with a monthly action report for all assigned advocates.
Tier 3 Support Technician
1 year
Level 3 Tech Support for QVC and HSN computers
Responsibilities:
- Remotely serviced Mac and Windows PC computers
- Set up personal networks (LAN).
- Set up parts and device replacements
Mac+ Senior Advisor (Tier 2)
3 years
Customer-facing Senior Advisor supporting Mac OS and iOS Hardware and software issues.
Responsibilities:
- Built relationships with both customers and vendors and consistently achieved a customer satisfaction rating over 90%.
- Chosen for a fast track promotion due to productivity within the company and advanced skill set while working from home.
- Fast paced atmosphere where attention to detail is critical
- Second line of support for customers in need of technical assistance with Apple products and services.
- Work directly with customers, vendors and Apple engineers in order to resolve customer issues and ensure a high level of customer satisfaction
Tech Stack
Zoom
Angel.co
Calendly
Hubspot
Hunter.io
LinkedIn Sales Navigator
Slack
Visual Studio
Seamless.ai
Loom
Interseller
Outreach.io
Pipedrive
Salesforce
Crunchbase
Canva
GNU/Linux
Zendesk
Basecamp
Personality Type
Detective
Excellent research capabilities. Uses tools, systems, and processes to understand people and situations.
Learn More →Learn more: https://crash.co/discover/result/b0cf54e7-5181-49de-a30a-3ccd51920c1e
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