Hey there, I'm Kevin Mahone

Certified Science-Based Sales® SDR with over 15 years in the tech industry. A self-starter, quick learner and always teachable.

I am a recovering serial entrepreneur with a love for business start-ups and businesses that are on the move, growth-wise. I’ve lived most of my adult life in Asia and have been exposed to many international start-ups. I am experienced in customer service and technical support, with a demonstrated history of working in the computer, cell phone, and consumer electronics. Skilled in Software Sales, lead generation, business planning, advanced research, leadership, and sales presentations. I hold a certification for Audio/Visual production from Northern Marianas College which is located on the island of Saipan.

Trained in the technique of preHIRED’s software sales methodology. Covered the following parts of the sales development process:

Generate Prospects
Qualify and ensure buyer/seller alignment
Ensure mutual clarity
Diligently discover goals, challenges, and solutions

Trained on 20+ CRMs, lead generation, sales automation, and productivity tools including but not limited to:

CRMs: Salesforce, HubSpot, Pipedrive, BaseCamp and Zendesk Sell
Lead Generation: LinkedIn, Crunchbase, Angel, Hunter, Snov.io, LinkedIn Sales Navigator and Interseller
Automation: Interseller, Outreach, Salesloft
Productivity: Calendly, Zoom, join.me, Slack, Loom, and G Suite

If we decide that we are a good fit for one another, you will immediately realize my value as I have had some of the best sales training available. I look forward to the opportunity to head a conga line of high quality leads to your sales pipeline.

Personality Type

Detective

Excellent research capabilities. Uses tools, systems, and processes to understand people and situations.

Location

Denver, CO, or Austin, TX

Experience

Mac+ Senior Advisor (Tier 2)

3 years

Customer-facing Senior Advisor supporting Mac OS and iOS Hardware and software issues. Responsibilities: - Built relationships with both customers and vendors and consistently achieved a customer satisfaction rating over 90%. - Chosen for a fast track promotion due to productivity within the company and advanced skill set while working from home. - Fast paced atmosphere where attention to detail is critical - Second line of support for customers in need of technical assistance with Apple products and services. - Work directly with customers, vendors and Apple engineers in order to resolve customer issues and ensure a high level of customer satisfaction

Tier 3 Support Technician

1 year

Level 3 Tech Support for QVC and HSN computers Responsibilities: - Remotely serviced Mac and Windows PC computers - Set up personal networks (LAN). - Set up parts and device replacements

Quality Assurance Analyst

2 years

Quality assurance for Alta client HCSC Blue Cross Blue Shield. Responsibilities: - Listened to and analyzed Customer Advocate calls and grade their call handling and HIPAA compliance. - Took the call data and graded according to the established metrics and protocols. - Made operational recommendations based on protocol adherence and KPI score sheet to that advocate's supervisor. - Followed up with a monthly action report for all assigned advocates.

Certified Science-Based Sales®

3 months

- CRMs - Salesforce, Hubspot, Zendesk, and Pipeline - Lead Gen - LinkedIn, LinkedIn Sales Navigator, Crunchbase, Angel, Hunter, Interseller, Seamless.ai, Prospect.io, and Crash.co - Automation - Outreach, Salesloft, and Interseller - Productivity - Calendly, Zoom, Join.me, Hubspot, Chorus.ai, Loom, Basecamp, and Canva - Science-Based Sales® messaging for calls, meetings/demo calls, smart calls, social media, and emails.