Kevin Mahone
Interested in Entry level Sales roles
klmahone@gmail.com
Certified Science-Based Sales® SDR with over 15 years in the tech industry. A self-starter, quick learner and always teachable.

I am a recovering serial entrepreneur with a love for business start-ups and businesses that are on the move, growth-wise. I’ve lived most of my adult life in Asia and have been exposed to many international start-ups. I am experienced in customer service and technical support, with a demonstrated history of working in the computer, cell phone, and consumer electronics. Skilled in Science-Based Sales®, lead generation, business planning, advanced research, leadership, and sales presentations. I hold a certification for Audio/Visual production from Northern Marianas College which is located on the island of Saipan.

Trained in the technique of preHIRED’s Science-Based Sales® methodology. Covered the following parts of the sales development process:

  • Generate Prospects
  • Qualify and ensure buyer/seller alignment
  • Ensure mutual clarity
  • Diligently discover goals, challenges, and solutions

Trained on 20+ CRMs, lead generation, sales automation, and productivity tools including but not limited to:

  • CRMs: Salesforce, HubSpot, Pipedrive, BaseCamp and Zendesk Sell
  • Lead Generation: LinkedIn, Crunchbase, Angel, Hunter, Snov.io, LinkedIn Sales Navigator and Interseller
  • Automation: Interseller, Outreach, Salesloft
  • Productivity: Calendly, Zoom, join.me, Slack, Loom, and G Suite

If we decide that we are a good fit for one another, you will immediately realize my value as I have had some of the best sales training available. I look forward to the opportunity to head a conga line of high quality leads to your sales pipeline.

Denver, CO, Austin, TX or Remote
Enrolled in Prehired Learn more

Work Experience

Certified Science-Based Sales®

3 months

  • CRMs - Salesforce, Hubspot, Zendesk, and Pipeline
  • Lead Gen - LinkedIn, LinkedIn Sales Navigator, Crunchbase, Angel, Hunter, Interseller, Seamless.ai, Prospect.io, and Crash.co
  • Automation - Outreach, Salesloft, and Interseller
  • Productivity - Calendly, Zoom, Join.me, Hubspot, Chorus.ai, Loom, Basecamp, and Canva
  • Science-Based Sales® messaging for calls, meetings/demo calls, smart calls, social media, and emails.

Quality Assurance Analyst

2 years

Quality assurance for Alta client HCSC Blue Cross Blue Shield.

Responsibilities:

  • Listened to and analyzed Customer Advocate calls and grade their call handling and HIPAA compliance. - Took the call data and graded according to the established metrics and protocols.
  • Made operational recommendations based on protocol adherence and KPI score sheet to that advocate's supervisor.
  • Followed up with a monthly action report for all assigned advocates.

Tier 3 Support Technician

1 year

Level 3 Tech Support for QVC and HSN computers

Responsibilities:

  • Remotely serviced Mac and Windows PC computers
  • Set up personal networks (LAN).
  • Set up parts and device replacements

Mac+ Senior Advisor (Tier 2)

3 years

Customer-facing Senior Advisor supporting Mac OS and iOS Hardware and software issues.

Responsibilities:

  • Built relationships with both customers and vendors and consistently achieved a customer satisfaction rating over 90%.
  • Chosen for a fast track promotion due to productivity within the company and advanced skill set while working from home.
  • Fast paced atmosphere where attention to detail is critical
  • Second line of support for customers in need of technical assistance with Apple products and services.
  • Work directly with customers, vendors and Apple engineers in order to resolve customer issues and ensure a high level of customer satisfaction

Tech Stack

Zoom

Angel.co

Calendly

Hubspot

Hunter.io

LinkedIn Sales Navigator

Slack

Visual Studio

Seamless.ai

Loom

Interseller

Outreach.io

Pipedrive

Salesforce

Crunchbase

Canva

GNU/Linux

Zendesk

Basecamp

Personality Type

Detective

Excellent research capabilities. Uses tools, systems, and processes to understand people and situations.

Learn More →

Learn more: https://crash.co/discover/result/b0cf54e7-5181-49de-a30a-3ccd51920c1e

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