Hi, I’m Lena! I excel at making improvements to processes and figuring out the best way to streamline a system (like my training manual for British Swim School!). I have public speaking experience, including a speech for a crowd of 100+ people! My ability to learn new skills quickly, communicate effectively, and fix pain points in processes has brought me to turn hurdles into solutions for you. Let’s talk more about how my initiative and skills can be an asset to your customer success and operation teams.
I created a training manual for the JackRabbit class management system to simplify training and maintain consistent customer service.
A written training manual sets the expectations and guidelines for any role. Every highly successful business, like Disney World, relies on consistent and thorough training.
A short and simple tutorial on how to create inbound leads in HubSpot.
A simple step-by-step guide on ten different ways to clean data in Excel.
This is an example of my copywriting and written communication skills.
“You are your own worst enemy.” Those nagging voices in the back of your head aren’t worthy of your time or energy. Here’s how to overcome imposter syndrome.
I did research about National Bath Safety Month and created copy about bathroom safety for British Swim School.
This was an amazing opportunity and I have David Gornoski to thank for bringing me onto his show, A Neighbor’s Choice Radio on 93.1 FM. I discussed higher education alternatives.
Develops transformational new ideas and has the courage to stick to them in the face of doubt. Has the ability to dream things into reality.Learn More →