Awesome to see someone with great customer experience and communication skills going the data analytics route!
Powerful combo of skillsets.
2 mo. ago
Maxine Cox
Interested in
Entry level Software Engineering
&
Entry level Operations
roles
crash.co/maxinecox
Passionate data analyst. They say that truth is stranger than fiction, but I think some of the most fantastic stories are found in real life data.
I'm a data analyst. So far in my career, I've utilized my inquisitiveness to find answers to questions quickly in customer support and freelance research.
I graduated from Praxis in December of 2018, and continued to forge my own path of education.
I just completed Thinkful's data analytics bootcamp and I'm looking looking for a role at an awesome company where I can use my new skills.
- Excellent communication skills from background in customer success
- Resourceful, hacker mindset for problem solving and learning new skills
- Ability to use various tools to conduct exploratory data analysis
- Ability to conduct statistical tests to extract real world insights from data, like in A/B testing
- Self-starter capable of adapting to meet fast-paced and changing business needs
- Energetic team player. You'll never hear the words "that's not my job" out my mouth.
Atlanta, GA
Work Experience
Customer Support Specialist at SocialCaptain
6 months
- Exceeded customer and prospect expectations with quick and compassionate service
- Used Intercom to troubleshoot, answer questions, and resolve billing issues for customers and trialing users
- Coordinated with a global, remote team to ensure all tickets were answered each business day
Freelance Writer
2 years
- I take various jobs doing copy-writing, administrative and data entry work. Over the two years that I've been freelancing, I have consistently received high praise from clients.
- For an example of my writing work, checkout the recent show notes on the Data Journeys podcast, where I have written show notes and done preliminary guest research starting at episode 19: https://ajgoldstein.com/podcast/
Customer Success Specialist at PandaDoc
1 year
I provided technical support for PandaDoc core product, integrations, email deliverability through email, live chat, and phone support.
- Maintained a quick response time in determining and providing solutions to customer concerns through email, phone and chat support.
- Became a go-to member of the team for helping clients use the PandaDoc CSS editor.
- Maintained a 93%+ Customer Satisfaction Score throughout my tenure in the role.
- As a founding member of the St. Petersburg office, I helped shape the company culture and keep the office running.
Data Administration Contractor - Institute for Humane Studies
3 months
- Navigated Salesforce to research, update and maintain accuracy of data
- Verified professor data for 1000+ Salesforce contacts with information found on university websites
Portfolio
A Subjective Account of a Non-Traditional Education From a College Opt-Out - Maxine Cox
I’m 22 and I’ve had a top-notch education. It’s also been pretty unconventional. First, I was homeschooled my whole life. My mom has a Master’s degree in nutrition, and my dad is an economist. They placed a big emphasis on…
Link: https://maxinehcox.com/2019/12/10/thoughts-on-a-non-traditional-education-from-a-college-opt-out/
UFC exploratory data analysis Capstone Project
An exploratory data analysis and hypothesis testing done on UFC fight data since 1993 to find insights on trends in fighting styles.
Link: https://github.com/mhcox1251/Thinkful-final-Capstone---UFC-data
Patrick Cox – Age reversal singularity news
I build and maintain the website of Patrick Cox, economist and leading expert on age reversal technology.
Link: http://patrickcox.tech/
Boring But Big Lift calculator/template
I was spending too much time everyday using a calculator to figure out the numbers for my lifts, so I used Excel to make a tool that would allow me to quickly figure out all my lifts for a three we...
Link: https://github.com/mhcox1251/5-3-1-Boring-But-Big-template-tool
SQL Sufficiency Exam
Some sample SQL queries that demonstrate my proficiency with the querying language.
Link: https://github.com/mhcox1251/Thinkful-Practice-Projects/blob/master/SQL-self_suffiency_exam.txt
Pinterest Trends Analysis
Quick little report of trends in interest in sleep related products using Google Trends, Pinterest trends, augmented with research on increase in insomnia, and visualized with Tableau.
Link: https://github.com/mhcox1251/Pinterest-trends
House Prices Capstone project
Conducted linear regression analysis on house price data to find factors that have a significant impact on house prices.
Link: https://github.com/mhcox1251/House-Prices-Capstone
Personality Type
Fixer
Bridges the gap between vision and execution. The one people turn to when they need something done and don’t know how to make it happen.
Learn More →Learn more: https://crash.co/discover/result/6466a8e4-feed-48b0-ae0e-ce96d618de06
