Customer interactions and the processes that affect them have been my world for the past three years. Being the shift lead and trainer at both of my Starbucks stores and becoming the store manager of another local coffee shop, has allowed me to learn about customer interactions and the importance of efficient, consistent processes. Everywhere I go I try to leave my mark: more efficient processes, happier customers and co-workers, as well as a good attitude. I’m excited to continue my journey with these experiences and build my skills even further. Let’s talk about what I can bring to your customer success and operational needs!
I took a machine that had been sitting around for months, learned how to use it and the software it runs on in less than two weeks, then made videos teaching other people how to do it too.
I blogged every day for a month. In this post, I compiled everything I learned so others know what to expect.
When I became a manager, I knew that I'd have to quickly learn to confront people. When I did, I wrote this post so others could learn too.
I've worked in the service industry for three years. Each job I had emphasized the importance of customer connections, but the reality of it set in when I worked at a local coffee place.
I teamed up with a peer to create a podcast known as Through the Months. Together, we've been working for well over a month to make it look as professional as possible, and now we're marketing it to our audience!
Thinks and communicates in a narrative style and has the ability to captivate an audience. Has a way of getting others to see themselves as heroes.Learn More →